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Please fill in the information below to the best of your knowledge, as it will help us determine what happened to your storage device.

First Name*
Last Name*
Email*
Phone
Address
Hard drive Manufacturer*
Drive Capacity
Drive Type
Model number
Operating system
Is this a server? If yes, please include information on Brand, Operating system
Is this a RAID storage box? If yes, please provide brand and model number, size of the RAID, and if you know what type.
Is the computer reporting an error message about the drive? If so please type it in
Is the hard drive spinning?
- Yes
- No
Is the drive making any clicking or scratching sounds?
- Yes
- No
Describe in your own words what happened to the computer / storage / drive?
Is the drive encrypted by software or hardware?
- Yes
- No
Was the drive opened? (top cover)
- Yes
- No
Was there any work done on the drive? For example: running utilities to fix it? Please describe
Describe what type of data is critical on the drive that you would like to recover, and the location of the data
Is the recovery of the data time sensitive?
We understand that some of the questions above are beyond your knowledge. It is ok if this form is not entirely completed, and we will get the rest of the information via email, phone, or when we have the drive here. Rests assure that we can help you with the recovery of the data.
Terms*
Please review our terms and conditions page. These terms will need to be agreed to and signed before work commences.
- I've reviewed the terms and conditions page.
Please Sign to Agree to the Terms
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Phone
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